SERVICES | quality
The Quality Management Collection
Learning Quality Management Program
The Learning Quality Management Program introduces an emerging specialty in learning and development through a framework of 60 competencies across four domains: Build It, Use It, Maintain It, and Improve It.
Explore the framework, test your judgment in the Closest Competency Challenge, and deepen your understanding with an online study guide and chatbot. You can also review the draft and share feedback to help shape how learning professionals build, use, maintain, and improve quality management practices.
Quality Discovery
Quality Discovery is a free, interactive workbook that helps learning and development teams understand how quality works in their organization before deciding what to build or change. It guides you through planning your discovery, gathering information, recording findings, and considering patterns and different perspectives.
Your work saves automatically in your browser, and you can download, print, or share your completed report to support conversations about what comes next.
Quality Management System Layers
Explore the five layers of a Quality Management System with this interactive learning resource from Duets Learning. Discover how each layer supports quality in your organization through clear explanations, practical checklists, and concise summaries.
Test your understanding with layer challenges, ask questions using the QMS assistant, and download a printable guide to support your learning.
In Quality Management in Learning and Development (June 25, 2024), you will learn to mitigate negative consequences. Go beyond checklists for correcting typos and incorrect branding, and instead consider the bigger picture. Define your organizational standard for quality, and learn how to create your own quality management system to support it. Explore how ultimately everyone is responsible for quality, and implement guidelines and policies that keep people accountable. Make sure everyone has the tools, templates, and support they need to support the standard’s guidelines. This book equips you with resources and insights from the field that are ready for you to adapt to your own organization.
Get the official study guide for the book.
QUALITY MANAGEMENT CENTRAL
“Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.”
Building a Quality Management System - Inputs and Outputs
Quality Management Reflection and Exploration Questions
Quality Management for Learning and Development Handout
Quality Management Glossary of Terms Found in the Book