SERVICES | writing
QUALITY MANAGEMENT CENTRAL
“Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.”
Building a Quality Management System - Inputs and Outputs
Quality Management Reflection and Exploration Questions
Quality Management for Learning and Development Handout
Quality Management Glossary of Terms Found in the Book