QUALITY MANAGEMENT CENTRAL
"Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better." W. Edwards Deming - American engineer and quality management pioneer
Building a Quality Management System - Inputs and Outputs |
Quality Management Reflection questions |
Quality Management for Learning and Development Handout |
Eduflow Webinar: Developing Quality Management Processes for eLearning Products (Log in required)