Quality Management Documentation
"Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better." W. Edwards Deming - American engineer and quality management pioneer

Key terms and definitions | |
File Size: | 182 kb |
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Quality Management Systems - Inputs and Outputs | |
File Size: | 162 kb |
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Reflection questions | |
File Size: | 218 kb |
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Characteristics of a formalized process.pdf | |
File Size: | 77 kb |
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