Quality Management Documentation
"Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better." W. Edwards Deming - American engineer and quality management pioneer
| Key terms and definitions |
| Quality Management Systems - Inputs and Outputs |
| Reflection questions |
| Characteristics of a formalized process.pdf |