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QUALITY MANAGEMENT CENTRAL

For Learning & Development Products

Quality Management Documentation

"Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better." W. Edwards Deming - American engineer and quality management pioneer 
Key terms and definitions
File Size: 182 kb
File Type: pdf
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Quality Management Systems - Inputs and Outputs
File Size: 162 kb
File Type: pdf
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Reflection questions
File Size: 218 kb
File Type: pdf
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Characteristics of a formalized process.pdf
File Size: 77 kb
File Type: pdf
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Quality Assurance and Quality Control in Learning Projects with Hadiya Nuriddin
ELC 069: Set Yourself Up to Create Quality eLearning
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​​Formalizing Feedback From SMEs (article)
Links
  • ​CDC's Quality Training Standards
  • Eduflow Webinar: Developing Quality Management Processes for eLearning Products (Log in required)

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